Shipping & Delivery Terms

Goods that are in stock are normally delivered within 2-5 working days from the time we receive the order. In exceptional cases, our chosen carrier cannot make daily deliveries to certain areas, in which case the delivery time may be slightly extended. If you have purchased an item that is in stock and we discover that the delivery will be calculated for longer than 7 days, we will contact you regarding this.

Handling time
For orders where all products are in stock, we normally have a handling time of 1-3 working days before they are sent by a forwarder. If the product is not in stock, we first place an order with our supplier. As soon as the product is back in stock, normal handling time applies. During holidays and major weekends such as Christmas shopping and Black Week, the handling time may be affected.

Shipping & Delivery Method
Delivery of ordered goods takes place primarily with DHL to the nearest agent.

For private individuals there are two different options. For smaller orders with non-bulky products, delivery to a mailbox with Postnord can be chosen and for orders packaged in a box, delivery to an agent with DHL is chosen. For orders under SEK 499, SEK 49 is added for shipping of your order. For orders over SEK 499, we will cover the shipping to you. 

Transport damage/Misshipment
If the product is damaged at the time of delivery, this must be reported immediately to Decor Room's customer support (info@decorroom.eu). In order for us to be able to complain about the damage to our carrier, we need to report the transport damage to him within 1-3 days. We are therefore grateful if you report the damage within this time. This applies to both visible and hidden transport damage, and it is therefore important that you unpack and check that the product is free of defects as soon as possible after receipt.

If the damage is visible immediately upon collection/receipt, it is easiest if you report this directly to the driver upon receipt of the shipment. Ask the carrier to make a note of the damage on your copy of the waybill. Remember to always save the packaging so that the complaint can be handled correctly.

A product that has been wrongly dispatched should be reported to Decor Room as soon as possible. If a product should be shipped incorrectly, damaged or incorrect, we undertake to rectify the error free of charge.

Uncollected / undeliverable parcel
If you do not collect your order, the parcel will automatically be returned to us after 14 days. You will be charged a fee of €30 for the administration and return of unclaimed parcel. If you want the package sent out to you again, a new shipping cost will be added in addition to this fee.

This also applies if, for example, you have not been able to receive delivery notifications because you entered incorrect and/or incomplete contact details when placing your order (read more under 'Correct address & contact details' below).

If your parcel cannot be delivered due to incorrect and/or incomplete address/contact details (see 'Correct address & contact details' below), the parcel will automatically be returned to us. You will be charged a fee of €30 for administration and return shipping of undeliverable parcel. If you want to have the parcel sent out to you again, a new shipping cost will be added in addition to this fee.

For heavier and/or bulky goods, an additional cost might be added to the fee, according to the current shipping rates.

If you have chosen Klarna invoice as a payment option and your invoice is about to expire while the case is being processed, it is important that you make sure to pay the invoice (any refund and / or charging of fees will then be settled afterwards) or contact Klarna for an extension to avoid any reminder fee and penalty interest.

Correct address & contact details
It is the customer's responsibility to provide correct and complete information when placing your order. Always check that you have entered the correct and complete delivery address, name and mobile phone number in your order confirmation, which you will receive by e-mail shortly after completion of the purchase. If any information is incorrect, please contact our customer service (info@decorroom.eu) immediately so that we can correct the error before your order is packed and dispatched.

Once a shipment has been handed over to the carrier, we are unable to make any changes or otherwise assist in influencing or changing the delivery.

Delivery delay
With us, you have the right to cancel your purchase at no extra cost in the event of a delay towards the promised delivery time. If we become aware of delivery delays of your order, we will contact you immediately via email or phone.